At Design Bundle Pro, we strive to ensure utmost satisfaction for our customers who purchase our digital products, including software and subscriptions. We understand that circumstances may arise where a refund is necessary. Please review our refund policy to understand the conditions and process for seeking a refund:
Refund Eligibility: Design Bundle Pro entertains refund requests that meet the following criteria:
- Technical issues or errors with the product that prevent its proper functioning.
- Non-delivery of the purchased product (e.g., access issues or download problems).
- Duplicate purchase made in error.
- The request is made beyond the specified refund period.
- The reported issue does not substantially impact the product’s functionality.
- The customer fails to provide necessary information or documentation to support the refund claim.
- Change of mind or personal preference.
- Incompatibility of the product with third-party software or systems.
- Unauthorized use, modification, or redistribution of the product.
- Any product purchased during a promotional or discounted period, unless explicitly stated otherwise.